Best Practices

Tips for getting helpful answers

1. Ask a clear question
   1. Write in complete sentences and avoid vague words.
2. Provide sufficient context
   1. State your goal
   2. Clarify who you are, whether you are a supplier or a Yale department. If you are a supplier, clarify your supplier type: 
                -individuals
                -businesses/sole proprietors
                -universities/government agencies/municipalities.  
   3. Example: “I am a sole proprietor. How do I register for the Supplier Gateway?”
3. Specify your preferred format
   1. Examples: “Provide the process steps as a detailed bulleted list” or “Summarize your response in 100 words or fewer.”
4. Rephrase as needed  
   1. If Supplier Gateway Assist misinterprets your request or can’t find a document, add detail or reword the question.
5. Iterate with follow-up questions
   1. Examples: “Are there any additional steps?” or “Who can I contact for more assistance?”
6. Start a new chat for a different topic 

Best practice example

• “I’m a sole proprietor. Summarize for me in 100 words or less how I register for the Supplier Gateway.”